Refund policy

At Vereta, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may be eligible to return it within 30 days of delivery, subject to the terms and conditions outlined below.

Please read this policy carefully before requesting a return.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the product must meet our return requirements described below. Returns requested after the 30-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unused and in its original condition.
  • Not have been installed, assembled, modified, painted, drilled, or altered in any way.
  • Be returned with all original parts, hardware, accessories, manuals, and packaging when applicable.
  • Not show signs of damage, excessive wear, stains, scratches, or misuse.
  • Be properly packaged to prevent damage during return shipping.

For cabinet and furniture products, we strongly recommend inspecting the product carefully before installation or assembly. Products that have been installed, modified, or assembled may not be eligible for return unless the item arrived damaged or defective.

3. Items That May Not Be Eligible for Return

Certain products may be excluded from our standard return policy, including:

  • Custom-made or specially configured products.
  • Products made according to customer-specific measurements or specifications.
  • Items that have been installed or assembled.
  • Items that have been modified, painted, drilled, or otherwise altered.
  • Products damaged after delivery due to improper handling, installation, assembly, or use.
  • Items returned without the required components or accessories.

If you are unsure whether your product qualifies for a return, please contact our support team before shipping the item back.

4. Damaged or Defective Products

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or with missing parts, contact us as soon as possible. For shipping-related damage, we recommend contacting us within 48 hours of delivery and providing clear photographs of:

  • The damaged product.
  • The outer shipping box/package.
  • The shipping label.
  • Any visible damage to the packaging.
  • All relevant parts or components.

Photos and other information may be required so that we can properly review the issue and determine the appropriate solution.

Depending on the situation, we may offer a replacement part, replacement product, repair, refund, or another appropriate resolution.

5. How to Request a Return

To start a return, please contact our customer support team with the following information:

Email: support@vereta.shop
Phone: +1 (646) 244-6370

Please include:

  • Your full name.
  • Order number.
  • Date of purchase.
  • Product name.
  • Reason for the return.
  • Photos of the product, if applicable.
  • Any additional information that may help us process your request.

Please do not send your product back before receiving return instructions from our support team. Unauthorized returns may cause delays in processing your refund.

6. Return Shipping

Unless the product arrived damaged, defective, incorrect, or there was an error on our part, the customer may be responsible for return shipping costs.

Returned products should be securely packaged to prevent damage during transportation. Vereta is not responsible for damage that occurs during a customer-arranged return shipment due to inadequate packaging.

For approved returns caused by an error on our part or a confirmed defective/damaged product, we will work with you to determine the appropriate return or replacement arrangement.

7. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

The amount refunded may be adjusted for applicable return shipping costs, restocking charges, or other costs where permitted and applicable.

8. Partial Refunds

In certain situations, a partial refund may be issued instead of a full refund. This may apply when:

  • The returned product shows signs of use.
  • The product is returned with missing components.
  • Original packaging or accessories are missing.
  • The product has been damaged after delivery.
  • The item has been modified or altered.
  • The product does not meet the conditions of our return policy.

Any applicable deduction will be communicated during the return review process.

9. Exchanges

If you received a damaged, defective, or incorrect product, please contact us before returning it.

Depending on product availability, we may offer an exchange or replacement.

For standard returns where you simply change your mind or select the wrong product, an exchange may be subject to product availability and applicable shipping costs.

10. Wrong or Incorrect Items

If you receive an item that is different from what you ordered, please contact us promptly at:

support@vereta.shop

Please provide your order number and clear photographs of the item received. We will review the issue and, where the error is confirmed, work with you on an appropriate replacement or refund.

11. Refused or Undeliverable Packages

If a package is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete shipping address, additional shipping or handling charges may apply.

Please carefully review your shipping information before completing your order.

12. Return Inspection

All returned products are subject to inspection after they are received.

Approval of a return does not automatically guarantee a full refund. The final refund amount will depend on the condition of the product and whether it meets the requirements of this policy.

We reserve the right to decline a return that does not meet the conditions outlined in this policy.

13. Processing Time

After we receive your returned product, please allow reasonable processing time for our team to inspect the item and process the approved refund or replacement.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

14. Contact Us

If you have questions about our return or refund policy, please contact us:

Vereta
Email: support@vereta.shop
Phone: +1 (646) 244-6370
Address: 710 E 47th St, San Angelo, TX 76903, USA

Our customer support team will be happy to assist you with questions regarding returns, refunds, damaged products, replacements, and other order-related concerns.