Shipping policy

Thank you for shopping with Vereta. We are committed to providing a smooth and reliable shopping experience, from the moment you place your order until it arrives at your doorstep. Please review the following shipping policy to understand our order processing times, delivery estimates, and shipping procedures.

1. Order Processing Time

All orders are processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Orders placed before 4:00 PM EST will generally begin processing on the same business day. Orders placed after 4:00 PM EST will generally begin processing on the next business day.

Please note that processing time is separate from shipping/transit time.

For example:

  • Order placed before 4:00 PM EST → Processing begins the same business day.
  • Order placed after 4:00 PM EST → Processing begins the following business day.
  • Processing time → 1–2 business days
  • Estimated shipping/transit time → 3–5 business days

2. Estimated Delivery Time

Once your order has been processed and shipped, the estimated transit time is generally 3–5 business days.

Therefore, the total estimated time from order placement to delivery is generally:

1–2 business days for processing + 3–5 business days for shipping

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email at the email address provided during checkout.

When tracking information is available, the email will include your tracking number and relevant tracking details.

Please allow some time for the carrier's tracking system to update after the tracking number has been generated. In some cases, tracking information may take up to 24–48 hours to become active.

4. Shipping Address

Please make sure that your shipping address is complete and accurate before submitting your order.

Vereta is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect or incomplete addresses
  • Incorrect apartment, unit, or suite numbers
  • Missing ZIP/postal codes
  • Incorrect recipient information
  • Customer-provided address errors

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Email: support@vereta.shop
Phone: +1 (646) 244-6370

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

5. Delivery Delays

While we aim to provide timely delivery, shipping times can occasionally be affected by circumstances beyond our control.

Possible causes of delays may include:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays or peak shopping periods
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Regional delivery restrictions
  • Unexpected logistical issues

If your package is delayed, please first check the tracking information provided by the shipping carrier. If you need additional assistance, you may contact our support team.

6. Business Days

For purposes of this Shipping Policy, business days are Monday through Friday and generally exclude weekends and applicable holidays.

For example, an order placed late Friday, Saturday, or Sunday may begin processing on the following business day.

Estimated delivery times may therefore vary depending on the day and time your order is placed.

7. Orders Placed on Holidays

Orders placed on weekends or holidays will generally be processed on the next available business day.

During major holidays, promotional periods, or unusually high order volumes, processing and delivery may take longer than the standard estimates.

We appreciate your patience during these periods.

8. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, the carrier is responsible for transportation and delivery.

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members or neighbors
  • Any safe location specified by the carrier

You may also contact the shipping carrier directly using the tracking information provided.

If your package arrives damaged, please contact us as soon as possible at support@vereta.shop and provide your order number and, where possible, photographs of the damaged package and product.

We will review the situation and provide assistance according to the circumstances and applicable policies.

9. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, or another delivery issue caused by the customer, please contact us at:

support@vereta.shop

Depending on the circumstances, additional shipping charges may apply if the package needs to be reshipped.

10. Changes to Shipping Information

If you need to update your shipping address or other delivery information, please contact us immediately after placing your order.

We will do our best to accommodate requests made before the order has been processed or shipped. However, once an order has been shipped, we may be unable to make changes to the delivery address.

11. Shipping Availability

Shipping availability may vary depending on the destination and product ordered.

If a particular destination is not currently supported, the available shipping options at checkout will reflect the destinations to which we can ship.

12. Contact Us

If you have questions regarding your order, shipping status, tracking information, or this Shipping Policy, please contact our customer support team.

Vereta
Email: support@vereta.shop
Phone: +1 (646) 244-6370
Address: 710 E 47th St, San Angelo, TX 76903, USA

Our customer support team will be happy to assist you with your shipping-related questions.

Important Shipping Summary

Order Cutoff: 4:00 PM EST
Order Processing: 1–2 Business Days
Estimated Shipping/Transit: 3–5 Business Days
Total Estimated Delivery: Approximately 4–7 Business Days from order placement, depending on the order time and carrier conditions.

All delivery times are estimates and may vary due to circumstances outside of Vereta's control.